Common Questions

First, Tesla Control never stores your Tesla.com password. User credentials are sent to Tesla.com, using the same industry-standard secure transports used by the official Tesla mobile apps, in order to acquire an access token.

Tesla Control use the access token returned by Tesla.com to access vehicle information. As with the official apps, the access token is stored locally on the device for user convenience. This avoids the need to require the username and password each time the app is run.

OAuth access tokens are an industry-standard method for secure access used by many popular services including Facebook. They are considered to be far more secure than using passwords.

Some additional details about access tokens:

• All existing access tokens are revoked when you change your official Tesla.com account password
• The access token is deleted when you sign out from the app from the Settings screen
• The access token is deleted from your device if you uninstall the app

See the Privacy Statement for more details.

Yes! The Environmental Statistics upgrade enables detailed environmental statistics.

Please see the Environmental Statistics documentation for more details. Tesla Control uses vehicle data along with estimated averages derived from available global data, including but not limited to the following sources:

• Environmental Protection Agency (EPA)
• US Energy Information Adminstration (EIA)
• The US Department of Energy (DOE)
• Global Petrol Prices (website)
• International Energy Agency (IEA)

The app also makes the following conservative assumptions for calculating statistics:

• An average of 10 minutes is spent refueling at a gas station
• The average fuel tank capacity is 14 gallons (US)
• Tesla charging efficiency is approximately 94%
• No supercharging. All charging power is from personal home-charging sources

To account for regional and specific vehicle differences, users may change the default values for fuel and electricity costs, as well as the expected average fuel efficiency for comparison.

Yes! Users in the European Economic Area (EEA) are entitled to request a copy of their data. Look for the button on the Settings screen.

Yes! Users in the European Economic Area (EEA) are entitled to delete their data. Look for the button on the Settings screen.

Occasionally it can take several days after delivery for the vehicle to be associated with a Tesla.com account. If you still do not see information on your vehicle after delivery, please let us know.

Ensure that the Tesla vehicle is in an area with reliable cellular or WiFi connectivity. Vehicle information may not be available if the vehicle is in service to undergo repairs or maintenance.

First, if you've recently purchased the vehicle you will want to be sure that it has been added to your Tesla.com account. Occassionally it can take several days for Tesla to activate or transfer ownership.

Next, please ensure that mobile access is enabled and that the vehicle is in a location where a reliable celluar or WiFi connection is available.

Finally, ensure that the "Wake Car" option is selected on the Settings screen. If at this point you still cannot connect please contact us.

Windows 10 limits the frequency of background tasks in Windows Store apps to a 15-minute window of precision. As such, you may occasionally experience a delay of up to 15 minutes before Alert rules are processed.

On average you can expect Alerts to run with a variance of plus or minus 7.5 minutes from the scheduled time.

If you are scheduling charging or climate rules please plan accordingly.

As a Windows Store app, Tesla Control is required to use the Windows Store license servers to verify all add-on purchases each time the app starts. The license servers, which are operated by Microsoft, occasionally experience brief outages.

In many cases, simply restarting the app and/or rebooting the device will resolve the issue. In rare cases it may be necessary to uninstall then re-install the app. In all cases that we've seen the issue will go away as soon as Microsoft resolves the outage.

Should this happen to you we apologize for any inconvenience. We are working with Microsoft and exploring potential solutions to address these rare but inconvenient situations.

Yes! The Alerts and Reminders upgrade enables this feature.

Yes! The Alerts and Reminders upgrade enables this feature.

Yes! The Alerts and Reminders upgrade enables this feature.

Yes! The Alerts and Reminders upgrade enables this feature.

Yes! The Alerts and Reminders upgrade enables this feature.

First, if you believe you have found a bug, or would like to request a new feature, thank you! We love contributions from the Tesla Control community. Please share your bug report or new idea with us via our Facebook page!

For bug reports please include the device platform used, the app version, and a clear and complete description of the issue and how to reproduce it.

No. Unfortunately Tesla does not expose that capability.

No. Unfortunately Tesla does not expose that capability.

The Switch Cars buttons will be visible only if there are multiple vehicles associated with the current Tesla.com account.

There are no plans at this time. Please let us know if this is important to you!

Yes! As of version 1.4.6 you can change the default display language from the Settings screen.

The Language button will only be visible if you have multiple language packs installed on your Windows device. You can install more languages by going to the Windows Settings and selecting Region and Language.

Note: After installing one of the Windows language packs supported by Tesla Control you will need to restart the app for the new languages to be recognized.

Tesla Control currently supports the following languages:

• English
• Catalan
• Chinese (simplified)
• Chinese (traditional)
• Czech
• Danish
• Dutch
• Finnish
• French
• German
• Italian
• Norwegian
• Spanish
• Swedish

If you would like additional languages to be supported please contact us by email or via the Tesla Control Facebook page.

See How can I report a bug above.

Note: As a small developer, we cannot afford professional translation services. So we rely upon the community to help us deliver the best language translations possible.

Yes! I am the author of the TeslaJS library, technical consultant for Math-Boost and the author of the FPGA Coding blog. I am also the author of Password Planner for iOS.